Whether through delivery or self-collection, We ensure smooth processing, clarify responsibilities, and establish guidelines for handling potential issues such as damages or delays. Customers are encouraged to review these terms to ensure a seamless experience.
Delivery Terms & Conditions
Free Delivery
Free Delivery is applicable for purchases of RM 1,500 and above. A delivery fee applies to purchases below RM 1,500
Confirm delivery date ONE WEEK before delivery
Any amendment, RM100 admin fee & a re-delivery fee of RM100 will be charged to the customer
Delivery lead time
2 Working Days (KL & Selangor)
Unloading Services
Landed: Gate Entrance.
Condo, Apartment & Shopping Mall: Loading Bay
Let Us Know Within 3 Days for Quick Resolution!
Report broken tiles or any issue within 3 Working Days after delivery
Final Sale: No Exchanges or Refunds on Delivered Goods
All delivered goods are non-exchangeable and non-refundable
SELF COLLECTION TERMS & CONDITIONS
Collection Point
XIN HWA TRADING &
TRANSPORT SDN. BHD.
No. 1, Persiaran Jubli Perak, Taman Perindustrian Subang Utama, Seksyen 22, 40300, Shah Alam, Selangor
Tel : 03 8966 333 Ext:234
Collection Time
Monday – Friday
9.00am – 5.00pm
SOLAT JUMAAT CLOSED
12.00pm – 2.30pm
CLOSED
Saturday – Sunday
Public Holiday
Check The Condition Of The Items
PLEASE CHECK THE CONDITION OF THE ITEMS BEFORE LEAVING.
If any tiles are broken, inform the warehouse staff immediately for a replacement
The company will NOT be liable for ANY BREAKAGE CLAIMS AFTER self collection